TomorrowWorld issues Apology and Refund Policy, but is it Enough?

TomorrowWorld has released an apology for the disaster that occurred last weekend in Dreamville. Due to poor weather conditions all weekend, several attendees were stranded after shuttle service was nowhere to be found and Ubers couldn\’t access the festival grounds on Saturday night. Dehydrated and exhausted attendees trying to get back to civilization were forced to sleep on the side of a dimly lit road as there were no other options. On day 3 of the fest, only those camping onsite were allowed to attend.

TomorrowWorld officially revealed their refund policy on Monday, which covers these tickets, along with their service and shipping charges:

• Sunday Regular/Comfort Pass
• Sunday 1-day upgrade Comfort
• Sunday Parking Pass
• Sunday Shuttle Pass
• Sunday Locker Pass
• Sunday TomorrowWorld Restaurant Voucher
• 1/3 of a Full Madness Regular/Comfort Pass (without DreamVille)
• 1/3 of 3-day upgrade Full Madness Comfort
• 2/3 of 3-day On site Parking Pass (Saturday and Sunday)
• 1/3 of 3-day Shuttle Pass
• 1/3 of 3-day Locker Pass
• Select Uber/Taxi Rides (see below)

Questions about ticket refunds can be sent to [email protected]. Attendees can direct other troubles from the weekend to [email protected].

Several fans had positive things to say about the festival\’s official statement:

Others weren\’t as satisfied, pointing out the inexperienced staff and their own horrifying experiences:

The Facebook apology and refund policy is a good start, but it\’s clear that SFX and TomorrowWorld still have a lot of explaining to do.